Last updated on September 13, 2021. Timetta
believes in the importance of thoughtfully handling personal
information and is committed to privacy practices that are
transparent and compliant. This Privacy Statement sets out how Timetta uses
the personal information we collect and receive about you.
Categories of Personal Information Collected
Timetta collects personal information in support of its mission
to help people see and understand their data. This personal information
is collected through a variety of ways. You provide some
information directly to us; we receive some information when you
visit our website or use our products and services; and we receive
some information from third parties. The categories of information
we collect will depend on your interactions with Timetta:
Contact information. Name, employer, title, email address, physical
address, phone number, and similar contact info, user names and passwords.
Payment and financial information. Credit card number, banking
information and billing address.
Demographic Information. Employment status, occupation, region.
If you participate in a Timetta research focus group, then you
will have the option to provide further information, such as gender,
race, and age.
Inferred and derived information. Data such as propensities and
attributes that Timetta generates to help us understand you and your
preferences.
Transaction and registration information. Information which
is generated in the course of your transaction with Timetta,
including account information, logins, passwords, and purchase history.
Product registration information, product interest information, transaction
information, and in some cases, student verification information.
We may also collect registration information related to your
attendance at Timetta events, including travel information, scheduling
information, food preferences or allergies, and accessibility requests.
Website data. When you visit a Timetta website, we may
collect online and technical information from your computer or mobile
device, (such as your browser type; your Internet Protocol (IP) address
and geographic areas derived from your IP address); time-stamped logs
regarding access times and duration of visits; the web pages you visited
before coming to Timetta websites (referring URL); and other usage data
relating to your activities on our Sites, including the pages you
request.
Product-related data. When you use a Timetta product
or service, we collect certain information related to your use
of our products and services. Timetta products may collect two types
of usage-related data («Usage Data») depending on your
configuration:
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Basic Product Data: «Basic Product Data» refers
to technical information about your computer or mobile device
(such as device type, operating system type and version, and
Timetta-assigned identifiers that help us recognize your device and
validate that you are a licensed user), and details about which
of our products and product versions you are using.
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Product Usage Data: «Product Usage Data» refers to whether
or how you use specific features within our products and services, such
as the types of data sources you query, the types
of visualizations you build, the number of steps
in a flow, the type of flow operations you use, and the
queries you submit (including natural language queries), as well
as hardware properties such as CPU type and amount of RAM.
We may link this information to the personal information
we have collected about you and use it for the purposes described
in this Privacy Statement, and we may deliver targeted marketing and
product information back to you based on this data.
Third party data. We may receive your personal information from
third party suppliers or partners. If you connect with Timetta
accounts on third party social networking sites, we may receive
information about your social networking accounts, for example, your name,
user name or display name, public profile, and email address. We may
combine information you provide with data we collect automatically and
with data we receive from third parties.
Images, video and recordings. Pictures, videos or audio recordings
may be collected by Timetta. For example, if you attend
a Timetta event, your image may be captured in a photo
or video. If you call Timetta customer support, your call may
be recorded.
If you decline to provide your personal information
or ask us to delete it, we may be unable
to continue to provide or support our products
or services.
Ways We Use Personal Information
We use the personal information we collect for the purposes
described in this Privacy Statement, as covered in any
agreement that incorporates this Privacy Statement, or as disclosed
to you in connection with our websites. For example, we will
use your information to:
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Provide and deliver products or services, including software updates;
- Operate and improve our operations, systems, products, and services;
- Understand you and your preferences to enhance your experience;
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Respond to your comments and questions and provide customer service;
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Provide service and support, such as sending confirmations, invoices,
technical notices, updates, security alerts, and administrative messages and
providing customer support and troubleshooting;
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Communicate with you and your referrals about promotions, upcoming events,
and news about products and services offered by Timetta and our
selected partners;
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Link or combine information about you with other personal information
we get from third parties, to help understand your needs and
provide you with better and more personalized service;
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Enforce our terms and conditions or protect our business, partners,
or users;
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Protect against, investigate, and deter fraudulent, unauthorized,
or illegal activity; and
- Keep our products, facilities, and services secure.
Reasons for Using Your Information
When we process your personal information we will only
do so where at least one of the following applies:
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We need to use your personal information to perform our
responsibilities under our contract with you and to provide you with
tools and services.
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We have a legitimate reason to collect and use your personal
information. For example, it is in our legitimate interests
to use usage data including your personal information to improve
our products and services; to tell you about changes to this
Privacy Statement and other policies; to tell you about new products,
services and events or changes to our products, services
or websites; for business reasons (for example to develop and
expand our business); and to tell you about offers or promotions
we are running.
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You have given consent to use your personal information. You may
withdraw consent by opting out where we give you the opportunity
to do so, or by contacting us using the contact
details below.
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If it is necessary for us to use your personal
information in order to comply with a legal obligation.
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You have chosen to make the information public. You should not share
any personal information which you wish to keep confidential
or private.
Sharing of Personal Information
Timetta works to keep your personal information confidential and secure.
In some circumstances Timetta may share your information with third
parties, for example:
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We may share your personal information when we have your
permission;
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We provide personal information to trusted partners who work
on behalf of or with Timetta to provide us with
services. For example, we share contact information with our training
and certification partners, our reseller and service partners, our data
storage, customer support and marketing vendors, and with our software
providers. These companies may use your personal information to perform
services and to help Timetta communicate with you, including making
offers from Timetta and our partners. Timetta maintains contracts with these
companies restricting their access, use and disclosure of personal
information in compliance with this Privacy Statement and any legal
obligations;
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If you connect to your third party accounts through our products,
we will use that information to authenticate you, enumerate the
data sources available to you, download any data you request us
to, and download and refresh authentication tokens or persist
authentication information such as user names and passwords
as necessary to continue to connect to these data;
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We may share your contact and transactional information with our
current or future affiliates, which may include parent and subsidiary
companies, joint ventures, or other companies under common control,
in which case we will require our affiliates to honor this
Privacy Statement;
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We will disclose your personal information to comply with legal
requirements, such as in response to a court order
or a subpoena. We also may disclose your personal information
in response to a law enforcement agency’s request,
or where we believe it is necessary to investigate,
verify, prevent, enforce compliance with, or take action regarding
illegal or suspected illegal activities; suspected fraud; situations
involving potential threats to the physical safety of any person;
protection of the rights and property of Timetta, our agents,
customers, or others; violations or suspected violations
of our agreements and policies; or as otherwise required
or permitted by law or consistent with legal requirements;
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We transfer or disclose your personal information for corporate
reasons. For example, to third parties in connection with
or during negotiation of any merger, financing, acquisition,
bankruptcy or similar transaction. We may also share personal
information with our auditors, attorneys or other advisors in the
connection with corporate functions; and
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Finally, we also share aggregated, anonymized or statistical
information about you, including demographics data, with others for
a variety of purposes, for example, for improving products and
services for Timetta and others.
We may facilitate third party services or ways to share data
through third parties, including social media platforms, websites,
applications, and services through plug-ins, widgets, buttons, and other third
party features on and connected with our websites, communications
or products. Third parties whose services you use in connection with
Timetta, such as our training and certification partners, or third
parties whose websites we link to, may have information practices
that are different from ours. This Privacy Statement does not apply
to the activities of third parties when they are collecting
or using data for their own purpose or on behalf
of others. We are not responsible for the activities of these
third parties. We encourage you to review their privacy policies
to understand how they use your information.
Storage and Security of Your Personal Information
We have reasonable and appropriate physical, electronic, and managerial
procedures in place to help safeguard your personal information.
However, you should know that no company, including Timetta, can fully
eliminate security risks associated with personal information. To help
protect yourself, use a strong password, do not use the same
passwords to access your Timetta accounts that you use with other
accounts or services, and protect your user names and passwords
to help prevent others from accessing your accounts and services.
Information collected by Timetta or on our behalf may
be stored on your computers, on your mobile devices,
or on our servers, and may be transferred to, accessed
from, or stored and processed in, the United States and other
countries including but not limited to Ireland, the United Kingdom,
France, Germany, Sweden, the Netherlands, Australia, Singapore, Russia,
Belarus, Japan, India, and China, and any other country where Timetta
or its service providers maintain facilities or support centers,
including jurisdictions that may not have data privacy laws that provide
protections equivalent to those provided in your home country.
However, we will protect all personal information we obtain
in accordance with this Privacy Statement and take reasonable steps
to ensure that it is treated lawfully, for instance,
by entering into the appropriate back-to-back agreements and,
if required, standard contractual clauses or an alternative
mechanism for the transfer of data as approved by the European
Commission (Art. 46 GDPR) or other applicable regulator.
In certain circumstances we may retain your personal information
after you have closed your account or are no longer actively engaged
with Timetta. For example:
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We may retain your personal information after you have closed your
account so that we can send you information about products,
services and publications we think you may be interested in.
You can «unsubscribe» from receiving such messages
or tell us you are no longer interested;
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We may retain your personal information in order to protect
our legal rights, or those of third parties,
or to comply with the law;
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We may retain personal information about how you have used our products
and services in order to improve and develop our business;
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If you purchase products or services from us, we may
retain your personal information for as long as we need
to in order to provide you with customer service, or for
compliance purposes, for example, in order to comply with our
record keeping requirements;
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Timetta may also use and share aggregated, non-personally identifiable data
for research, external training and marketing purposes.
Controlling your Personal Information
Our marketing emails permit you to opt-out of receiving further
marketing emails. You may also contact us at support@timetta.com
at any time to let us know that you no longer wish
to receive marketing emails. If you opt out but are a current
customer, we will still send you transactional emails. Transactional
emails are necessary communications about your accounts and our business
dealings with you, such as renewals and updates, and, as allowed
by applicable law, requests for your participation in surveys. When
you use our websites, you can choose to set your browser to remove
cookies and to reject cookies from our servers. If you choose
to remove or reject cookies, this could affect certain features
or services of our websites. For information about how
to remove or manage cookies please read our cookie policy. You have
certain rights in your personal information, subject to local data
protection laws. You may have certain rights relating to your personal
information, subject to local data protection laws. Depending on the
applicable laws these rights may include the right to:
- Access your personal information held by us;
- Know more about how we processed your personal information;
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Rectify inaccurate personal information and, taking into account the purpose
of processing the personal information, ensure
it is complete;
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Erase or delete your personal information (also referred
to as the right to be forgotten), to the extent
permitted by applicable data protection laws;
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Restrict our processing of your personal information, to the
extent permitted by law;
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Transfer your personal information to another controller, to the
extent possible (right to data portability);
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Object to any processing of your personal information. Where
we process your personal information for direct marketing purposes
or share it with third parties for their own direct marketing
purposes, you can exercise your right to object at any time
to such processing without having to provide any specific reason
for such objection;
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Opt out of certain disclosures of your personal information
to third parties;
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If you are under the age of 16, opt in to certain
disclosures of your personal information to third parties;
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Not be discriminated against for exercising your rights described
above;
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Not be subject to a decision based solely on automated
processing, including profiling, which produces legal effects
(«Automated Decision-Making»). Automated Decision-Making
currently does not take place on our websites or in our
services; and
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Withdraw your consent at any time (to the extent we base
processing on consent), without affecting the lawfulness of the
processing based on such consent before its withdrawal.
Additional Disclosures for California Residents
The California Consumer Privacy Act requires businesses to disclose
whether they sell personal information. We may share personal information
with third parties or allow them to collect personal information
from our sites if those third parties are authorized service providers
or business partners who have agreed to our contractual limitations
as to their retention, use, and disclosure of such personal
information, or if you use Timetta sites to interact with third
parties or direct us to disclose your personal information
to third parties.
California law requires that we detail the categories of personal
information that we disclose for certain «business purposes, »
such as to service providers that assist us with securing our
services or marketing our products, and to such other entities
as described in this Privacy Statement. We disclose the
following categories of personal information for our business purposes:
- Identifiers;
- Commercial information;
- Internet activity information;
- Financial information;
- Professional and employment-related information;
- Education information; and
- Inferences drawn from any of the above information categories.
California law grants state residents certain rights, including the rights
to access specific types of personal information, to learn how
we process personal information, to request deletion
of personal information, and not to be denied goods
or services for exercising those rights.
If you are a California resident under the age of 18 and
have registered for an account with us, you may ask us
to remove content or information that you have posted to our
website (s). Please note that your request does not ensure complete
or comprehensive removal of the content or information,
because, for example, some of your content may have been reposted
by another user.
If you need help or wish to exercise any of the above
rights or have questions about them, please contact us at support@timetta.com. We will consider all such requests and provide our response
as soon as we can. Please note, however, that personal
information may be exempt from such requests in certain
circumstances, which may include circumstances where we need to keep
processing your personal information for our legitimate interests
or to comply with a legal obligation. We must confirm your
identity before providing you with any personal information or deleting
any personal information.
Cookies and Web Beacons
Our websites use various software technologies including cookies, web beacons
and pixel tags. Cookies are small text files that we and others may place
in visitors’ computer browsers to store their preferences.
We use web beacons or pixel tags — small pieces
of code placed on a web page or within the body
of an email — to monitor the behavior and collect
data about the visitors viewing a web page or viewing
or opening an email. Web beacons can be used to count the
users who visit a web page or to deliver a cookie
to the browser of a visitor viewing that page, and we use
them from time to time for this and advertising purposes. We partner
with third parties, including analytics companies, advertisers, and
ad networks, who may place cookies on your browser when you visit
our websites, may send their own cookies to your cookie file, and may use
those cookies to track and collect information about you and your online
activities over time and across different websites, devices, and applications
and to provide targeted advertising based on your interests and
previous browsing history. Third party ad networks may automatically
collect information about your visits to our websites and other websites,
such as your IP address, your Internet service provider, and the
browser you use to visit our websites. They do this using cookies,
web beacons or other technologies. You can learn more about practices
of many of these third parties by visiting the Digital
Advertising Alliance (http://www.aboutads.info/choices) in the USA, Digital Advertising Alliance of Canada (http://youradchoices.ca) in Canada or the European Digital Advertising Alliance (http://www.youronlinechoices.eu) in Europe. This Privacy Statement does not apply to, and
we are not responsible for, cookies or web beacons and other
technologies in third party advertising. We encourage you
to check the privacy policies of third party advertisers and/or
ad services to learn about their use of cookies, web beacons
and other technology. Like most companies with an online presence,
we share some of the personal information gathered by cookies
and similar technologies with our cookie vendors to make sure
we deliver the best information to you. That sharing may
be considered a «sale» under the California Consumer
Privacy Act, which defines «selling» and «sale»
broadly.
How to Contact Us
If you have any questions about how we use your personal
information, or if you have any other privacy-related questions,
please contact us at support@timetta.com.
Updates
From time to time, we will update this Privacy Statement.