Timetta Technical Support

Choose the right level of support for your team and business processes.

Free support

This plan includes: Response time — 24 hours Availability — during business hours Channels — email and support portal

10% of the license fees

Everything in Basic, plus: Response time for normal-priority requests — 4 hours Response time for high-priority requests — 4 hours Response time for critical-priority requests — 30 minutes Availability — during business hours Channels — email, support portal, and video conferencing

Tailored support terms

Terms that can be agreed: A mutually agreed SLA

Frequently Asked Questions

Answers to common questions about our technical support plans.

Requests are handled during business hours. The response time is up to 24 hours. Available channels are email and the support portal.

This plan provides priority handling of support requests. Response times depend on the priority: up to 4 hours for normal- and high-priority requests, and up to 30 minutes for critical-priority requests. Available channels are email, the support portal, and video conferencing.

Response time is measured from the moment a request is registered until the first substantive response from a support specialist. Automated notifications do not count. Only support business hours are included in the calculation.

Priority is determined based on the impact of the issue on the customer's users and business processes.

No. Response time specifies the time until the first substantive reply, rather than the time required to fix the issue or provide a final resolution.

Yes. These times can be agreed under the Custom plan and specified in the SLA.

A dedicated specialist may be included in the terms of the Custom plan.

The parties can agree on response times, recovery and resolution times, the scope of services, communication channels, and other SLA parameters.

Pricing is determined individually and specified in the agreement.

Basic is suitable for standard requests. Business is designed for needs that require guaranteed response times. Custom provides a tailored SLA and additional support terms.

Customer reviews

Timetta is a ready-made solution for companies from various industries — consulting, IT integration, architecture, audit and marketing etc. Find out what business owners are saying about Timetta and how the product has changed the way they work.

All reviews 
Peter Fafara
Partner Blank Architects

Blank Architects specializes in complex architectural projects. For us, time is a basic economic indicator. We have been using Timetta for over 2 years and can recommend the system as a reliable timekeeping tool and performance evaluation tool for project teams.

Kirill Dyatko
HRD ALTHAUS Group

More than 120 employees of the investment-consulting ALTHAUS Group successfully use Timetta for timekeeping. The company uses the system to evaluate employee efficiency and project margins.

Denis Gureev
CEO Architectural Bureau “Ostozhenka”

Compared to Excel spreadsheets, it takes much less time to fill in timesheets and analyze them. We liked working with Timetta because of the system's convenience. We can safely recommend it to our colleagues from other companies.

Mikhail Gurevich
Partner Masterkaya “KSP”

The KSP workshop has been using Timetta since January 2018. During this time, the system has become a familiar tool for accounting and labor planning, and has taken its place in the company's business processes. Filling out and coordinating timesheets in Timetta has become a routine operation and takes 5 minutes a day.

Evgeny Rudakov
Partner ADE Professional Solutions

Within a month, we managed to configure and implement Timetta in ADE. Convenient report designer, configuration of workflow approvals, prompt technical support — all this allowed us to make the system startup process comfortable for our employees. We recommend Timetta as a convenient functional tool with good technical support.

Andrey Vedeshin
Head of Business Analysis Systems at GMCS

Timetta we have been using for more than 2 years. Thanks to this system, we have practically eliminated «resource» wars in GMCS, which was one of the main goals of the resource management system. The system allowed us to see a clear and transparent picture of the work on projects.

Igor Elovikov
Deputy General Director of EAE-Consult

It is fundamentally important for EAE-Consult to use resources rationally and manage projects efficiently. That is why we use the Timetta-based resource planning and labor accounting system. The system provides capabilities for timekeeping, resource utilization management and project performance control.

Alexander Radutsky
Managing Director PKF MEF

PKF MEF has been using Timetta for three years. Today, PKF MEF managers see all projects in a dynamic way, and it takes us considerably less time to consolidate data and analyze the performance of our divisions. Timetta allows us to assess projects, employees and customers from different angles and be even more efficient.

Alexander Bashkov
Project Manager at Beyond Taylor

We like Timetta for its clear interface and functionality. It has everything you need to constantly track the economics of your projects. The analytics allow us to quickly put together a report with a focus on different metrics. We can safely say that Timetta meets all the needs of Beyond Taylor.

Roman Fetkullov
Head of Visualization and Analytical Solutions at CSC (NLMK)

The Corporate Solutions Center was looking for a solution that would capture the distribution of workload into priority or non-target operations, their composition, and help determine the share of employees' involvement in project activities. The choice was made in favor of implementing Timetta.

Yuri Ilyin
Managing Partner Axenix

In March 2022, more than 2,000 of our employees found themselves without all the technological tools or even a basic email and Internet site — Accenture made the decision to separate us. So we started looking at what ready-made products were already on the market, naturally local and without global clouds. In the end, we chose a solution that suited us: the Timetta cloud system.

Try it for free

Start your free 14-day trial and try out Timetta’s features for yourself.


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